All systems operational
Refreshed
Components
Voice Platform
Operational
Uboss Portal
Operational
Uboss Call Recording
Operational
Uboss Click to Call
Operational
Uboss Sign Up
Operational
Uboss Wallboard
Operational
Device Provisioning
Operational
Broadband Connectivity
Operational
Ethernet Connectivity
Operational
Webex
Operational
Teams Calling via Call2Teams
Operational
Tango Mobile PBX
Operational
Unity
Operational
Akixi
Operational
Mondago
Operational
Maintenance
October
During this window we will be performing a routine patch update of the voice platform. We do not expect these updates to impact voice calls however users may be disconnected from third party call control applications. Apologies for any inconvenience this may cause.
Affected components
- Voice Platform
Past maintenance
August
As a follow up to the server upgrade last week, Akixi engineers will be restarting our Akixi server instance.
The server will be unavailable and no statistics will be collected during the 15 minute restart process.
Affected components
- Akixi
August
Akixi will be performing a routine Server upgrade to version 3.5.4
Release information can be found here: https://docs.uboss.com/docs/akixi-release-notes
Please note that statistic collection and reporting functionality will be unavailable during the maintenance window
Affected components
- Akixi
July
We will be performing routine updates to the Uboss platform during this maintenance window. The following will not be available during the window.
Uboss Portal
Uboss Click to Call
Uboss Sign Up
Uboss Wallboard
The voice platform and call recording will not be affected and will continue to operate as normal.
Apologies for any inconvenience this may cause.
Affected components
- Uboss Portal
- Uboss Click to Call
- Uboss Sign Up
- Uboss Wallboard
May
During this maintenance window we will be replacing the proxy server responsible for:
sftp.uboss.com
As part of this maintenance the IP address associated with sftp.uboss.com will be updated to:
83.137.183.227
We are not expecting any disruption to the service whilst we make this change. If you have any questions, please contact the support team in the usual way who will be happy to assist.
Affected components
- Uboss Portal
April
During this maintenance window we will be applying a software patch to the voice platform which resolves an issue relating to call centre call distribution. We do not expect any disruption to service however 3rd party call control clients may be temporarily disconnected.
Affected components
- Voice Platform
Incident history
Call forwarding always error in Uboss
Resolved | Sep 21, 2026 | 08:26 GMT+01:00
This issue has now been resolved. Apologies for the inconvenience.
Affected components
- Uboss Portal
-
Resolution in progress | Sep 21, 2026 | 08:05 GMT+01:00
An issue has been identified with updating call forwarding always in Uboss. This is related to a new release this morning. The release is currently being reverted. Apologies for the issue.
Intermittent inbound call routing issues
Resolved | Sep 15, 2026 | 21:29 GMT+01:00
We have been closely monitoring the situation and can confirm this incident has been resolved since our last update on 11 September. We will be providing additional details regarding this incident in due course before it is closed.
Affected components
- Voice Platform
-
Monitoring | Sep 11, 2026 | 13:09 GMT+01:00
After working with the carrier the fix has now been implemented and we are monitoring the situation. We are no longer actively seeing these issues. A further update will be provided for this incident in due course. Apologies for any inconvenience caused.
-
Resolution in progress | Sep 11, 2026 | 10:41 GMT+01:00
We are currently investigating intermittent reports of inbound call routing issues. We have been speaking with our primary carrier and they believe they have identified the issue. We are currently awaiting an update whilst they implement the fix. Apologies for the inconvenience caused.
Yealink and Uboss issues
Closed | Sep 15, 2026 | 21:27 GMT+01:00
Yealink have confirmed this period of instability was caused by an issue with their API web servers. Apologies for the inconvenience caused.
Affected components
- Uboss Portal
-
Resolved | Sep 03, 2026 | 13:08 GMT+01:00
From our testing we believe this problem is now resolved. We are monitoring the situation and awaiting an update from Yealink. If you experience any further issues please don't hesitate to contact the support team. Thanks.
-
Investigating | Sep 03, 2026 | 11:30 GMT+01:00
We have reported an incident with Yealink regarding their RPS service. Zero touch provisioning and updating Yealink devices in Uboss may currently be impaired. Apologies for the inconvenience.
Webex Mobile Call Notifications
Closed | Aug 24, 2026 | 16:31 GMT+01:00
Cisco have confirmed this issue was caused by an upstream DNS issue. The issue was promptly resolved by the third party. Apologies for any inconvenience caused.
Affected components
- Webex
-
Resolved | Aug 12, 2026 | 13:04 GMT+01:00
Cisco have confirmed this issue is now resolved. We will monitor for 24 hours before closing this incident. If you experience any further issues please contact the support team, thanks.
-
Resolution in progress | Aug 12, 2026 | 11:50 GMT+01:00
Cisco have made us aware of an issue impacting Webex mobile. Some users may not receive a notification to make them aware there is a new incoming call. Cisco are investigating the issue and currently working on a resolution. Apologies for any inconvenience caused.
Webex Application Login Issues
Closed | Aug 24, 2026 | 11:08 GMT+01:00
Incident is closed
-
Resolved | Aug 21, 2026 | 12:43 GMT+01:00
We have had no further reports of any Webex issues since our update at 09:37 on 21st August 2026.
Cisco have also confirmed that the incident is resolved, and have provided the following details regarding the problem:
The initial investigation indicates that a configuration conflict triggered during the preparation for a future platform migration affected Webex services in the impacted region. During the onboarding of a new cluster, production deployment groups were added without sufficient restrictions on the existing Network Load Balancer (NLB) definitions. Because these NLBs lacked an "allowed cluster" filter, the load balancer controller incorrectly assumed that the new cluster was the owner of the target groups belonging to the active cluster. Consequently, the controller deregistered functional targets and replaced them with targets that were not yet ready to handle traffic. This severed the edge path for incoming requests, leading to the widespread service failures observed across the region. -
Monitoring | Aug 21, 2026 | 09:37 GMT+01:00
Users are now able to login to the Webex applications and all is working as expected. We are currently monitoring the situation. Latest update from Webex regarding the incident:
Status: Monitoring
Region: EMEA
Engineering has completed remediation activities and services are now restored for all regions.
We will continue to monitor to ensure service stability. -
Open | Aug 21, 2026 | 09:16 GMT+01:00
We have had reports of users being unable to login to the Webex application this morning on both Desktop and Mobile. If you are already logged you may see a message saying "We can't reach the Webex service"
Calling within the app is working as expected, we have raised with Cisco and they are already aware of the incident and have provided the below. We will update as soon as we have more information:
Status: Identified
Region: EMEA
Engineering has further investigated and identified the ongoing impacts. Webex Contact Center users may experience failures with webRTC registrations, operations and agent call login failures. Some administrators may experience failures signing to Webex Control Hub. Users may experience Webex meeting site and App login failures. Users may experience failures with admin batch update and email services. Some users may experience failures performing recording download/playback.
We will continue to monitor the progress closely and will provide the next update in one hour or sooner should significant progress occur.
Thank you for your continued patience as we address this service incident.
Uboss Background Task Slowness
Closed | Aug 18, 2026 | 17:35 GMT+01:00
We can confirm this issue is now resolved and the backlog is being processed. This issue was caused due to a large number of jobs being added to the queue at once. We will be reviewing the logic to avoid an issue like this in the future. Apologies again for any inconvenience caused.
Affected components
- Uboss Portal
-
Investigating | Aug 18, 2026 | 16:25 GMT+01:00
We are currently investigating an issue where background tasks in Uboss are potentially delayed. This is due to a large queue of pending tasks. Apologies for the inconvenience.
Call2Teams Call Issues
Closed | Aug 10, 2026 | 21:43 GMT+01:00
We have been monitoring the situation and Call2Teams have confirmed this incident was resolved this afternoon at approximately 16:00. We would like to apologize for any inconvenience caused.
Affected components
- Teams Calling via Call2Teams
-
Investigating | Aug 10, 2026 | 14:30 GMT+01:00
Call2Teams are currently investigating an issue impacting calls using our Microsoft Teams calling integration. Apologies for the inconvenience caused.
Call recording retrieval in Uboss
Closed | Jul 17, 2026 | 08:48 GMT+01:00
This issue has now been resolved. Apologies for the inconvenience.
Affected components
- Uboss Portal
-
Investigating | Jul 17, 2026 | 08:40 GMT+01:00
We are currently investigating an issue that is stopping call recording access in the Uboss portal. Apologies for the inconvenience.
Call2Teams issues
Closed | Apr 19, 2026 | 13:34 GMT+01:00
Since the fix was implemented we have been monitoring the platform to ensure no further instances of this issue have occurred. We can confirm that the fix implemented by Call2Teams has resolved the issue. Apologies for the inconvenience caused during this incident.
Affected components
- Teams Calling via Call2Teams
-
Resolved | Apr 15, 2026 | 14:47 GMT+01:00
A fix for this problem has been deployed and tested. We will monitor for the next 24 hours and this incident will remain open. Apologies for any inconvenience caused.
-
Resolution in progress | Apr 15, 2026 | 11:51 GMT+01:00
Call2Teams have identified a workaround that they are currently testing with a small number of customers. If all looks OK this will be rolled out across the board. We are expecting an update within the next 2 hours. Thanks for your understanding.
-
Investigating | Apr 15, 2026 | 10:50 GMT+01:00
We are aware of intermittent issues affecting our Microsoft Teams Calling integration via Call2Teams. We are currently speaking with the supplier to establish the situation and any potential workaround options. If you experience any issues with making calls using Microsoft Teams please give the support team a call.
Support tickets in Uboss
Closed | Mar 31, 2026 | 21:06 GMT+01:00
We can confirm this issue was resolved this morning after an update to Uboss. Apologies again for the inconvenience caused.
Affected components
- Uboss Portal
-
Identified | Mar 30, 2026 | 16:32 GMT+01:00
We are aware of an issue affecting a small number of users resulting in them not being able to raise tickets in Uboss via the portal or via email. If you email a support ticket but do not receive a ticket number please give the support team a call to discuss your issue.
This issue will be resolved by start of business hours tomorrow. Apologies for the inconvenience.
Uboss add user error
Closed | Feb 05, 2026 | 08:47 GMT+00:00
This issue was caused by a bug in Uboss which was promptly resolved. The issue was affecting our communication with an LDAP backend that handles directories. Apologies for the inconvenience.
Affected components
- Uboss Portal
-
Resolved | Jan 28, 2026 | 12:31 GMT+00:00
We have tested creating new users and this issue looks to be resolved. Apologies for the inconvenience.
-
Investigating | Jan 28, 2026 | 12:04 GMT+00:00
We are currently seeing increased error rates when adding users to Uboss. The team are urgently investigating.
Apologies for the inconvenience.
Call recording delayed visibility in Uboss
Closed | Feb 03, 2026 | 13:58 GMT+00:00
The team have confirmed the resolution to this issue was released yesterday and our monitoring shows everything is working as expected. Apologies for any inconvenience, thanks.
Affected components
- Uboss Portal
-
Waiting | Jan 31, 2026 | 17:13 GMT+00:00
After further investigation we have confirmed the cause of the issue to be related to the backend query used to retrieve call recordings when the end date of the report is 31 January 2026. To workaround this issue at the moment please select the end date of your report to 1 February 2026 and your recordings will be visible.
The underlying issue will be resolved on Monday and we will confirm when complete, thanks. -
Investigating | Jan 31, 2026 | 16:16 GMT+00:00
We are aware of an issue resulting in call recordings not being visible in Uboss. Calls have been recorded but there is a delay in them showing in Uboss reports. We will share another update once the queue has been cleared. Apologies for any inconvenience.