Incident
Call Recording Visibility Delay
Closed | Jan 06, 2026 | 08:34 GMT+00:00
The backlog has been processed and all recordings should now be visible in Uboss as expected. Apologies again for any inconvenience.
Affected components
- Call Recording
Waiting | Jan 05, 2026 | 16:48 GMT+00:00
We expect the backlog of files to be finished processing by the start of business hours tomorrow morning.
As soon as the backlog is cleared we will send a further update. Apologies for the inconvenience.
Resolution in progress | Jan 05, 2026 | 11:39 GMT+00:00
We are currently resolving an issue affecting some call recordings from being visible in Uboss.
The calls have been recorded but are currently waiting in a queue to be processed and added to the Uboss backend.
Apologies for the inconvenience.