Waiting | Jan 31, 2026 | 17:13 GMT+00:00

After further investigation we have confirmed the cause of the issue to be related to the backend query used to retrieve call recordings when the end date of the report is 31 January 2026. To workaround this issue at the moment please select the end date of your report to 1 February 2026 and your recordings will be visible.

The underlying issue will be resolved on Monday and we will confirm when complete, thanks.

Investigating | Jan 31, 2026 | 16:16 GMT+00:00

We are aware of an issue resulting in call recordings not being visible in Uboss. Calls have been recorded but there is a delay in them showing in Uboss reports. We will share another update once the queue has been cleared. Apologies for any inconvenience.