Incident

Unity Vision 360 Reporting Issues

Closed | Nov 02, 2024 | 15:44 GMT+00:00

As of approximately 01:00 today Vision 360 has been populating data as expected. The maintenance work which we carried out this evening reversed the changes which were made on Thursday night.

We have found that the changes made on Thursday night to some of our backend servers are not compatible with the way that Vision 360 operates behind the scenes.

This should have been found in our testing after the maintenance however our plan was not comprehensive enough when testing Vision 360 specifically. All other applications were working as expected. We will modify our test process going forward to minimize the chances of an issue like this occurring again.

Again, we would like to apologize for the inconvenience caused.

Waiting | Nov 01, 2024 | 12:09 GMT+00:00

We have identified an issue affecting data population in Vision 360 related to our planned maintenance work carried out yesterday evening.

One of the backend servers involved in the maintenance yesterday will require an additional restart to resolve the problem.

To reduce risk to the platform we are planning to perform this restart outside of working hours this evening at 23:00. During the restart we do not expect any issues but some client applications may require a restart.

We would like to apologize for the inconvenience caused to any Vision 360 users. A further update will be added to this incident once the problem has been resolved.

Investigating | Nov 01, 2024 | 08:58 GMT+00:00

We are currently investigating an issue affecting reporting statistics in Unity Vision 360. Data for today is not currently being populated. Apologies for the inconvenience caused.