Incident
Yealink and Uboss errors
Closed | Aug 06, 2025 | 16:07 GMT+01:00
We can confirm this incident is now resolved. It was confirmed by Yealink that they made a change to their Remote Provisioning Service (RPS) which resulted in some requests being incorrectly blocked.
They have rolled back the change and apologized for not providing notice. The Yealink product team have advised they will ensure they provide notice of any changes going forward.
Apologies for any inconvenience caused.
Affected components
- Uboss Portal
Waiting | Aug 04, 2025 | 16:59 GMT+01:00
We have identified the issue and are currently working on a fix. This issue is only affecting new businesses that are adding their first Yealink device.
Whilst we are working on the fix we have a workaround which can be applied. If you experience any issues saving Yealink devices in Uboss for new businesses please contact the support team and we'll be happy to help.
Investigating | Aug 04, 2025 | 16:08 GMT+01:00
We have received various reports of an issue in Uboss when updating Yealink devices. We are currently investigating the issue with Yealink.
This issue does not seem to be affecting any other handset types.