Broadband issues if using a DrayTek

Closed | Mar 25, 2025 | 22:09 GMT+00:00

We wanted to provide a final update on this incident now the solution to the problem is well known.

If you are using a DrayTek router for your internet connection and your circuit is dropping out frequently it is likely related to a vulnerability that is present in DrayTek routers running an older firmware.

The solution to this problem is to upgrade your DrayTek to the latest firmware available.

If you have upgraded to the latest firmware but the problem persists, it is likely that your router is an older model, and the latest firmware does not contain the required fix due to its release date. A potential workaround is to login to the management interface of the router and do the following:

- Go to “VPN and Remote Access” and then “Remote Access Control” and disable all VPN services.

- Disable remote management on the router or restrict management to specific IP addresses.

If the workaround does not resolve the issue, the final option is to replace your router.

If you are experiencing problems with your internet service and have a DrayTek router, please don’t hesitate to contact our support team who will be able to assist.

Affected components

• Broadband